SHIPPING

Before placing the order, you must select the delivery method that best suits your needs. Unless we have agreed otherwise, we will ship your order consisting of the product(s) listed in each Dispatch Confirmation without undue delay and no later than 30 calendar days from the date of the Order Confirmation.

The shipping cost is not included in the price of the product . This will be visible both in the cart and on the checkout page. In the following table you will find a description of the shipping groups by country and their prices:

Peninsular Spain: free shipping.

Islands, Ceuta and Melilla: €14 VAT incl.

Europe Zone 1 (3-4 days): €14 VAT incl.
Andorra, Portugal, Belgium, France, Germany, Luxembourg, Austria, Holland, Italy, United Kingdom.


Europe Zone 2 (4-6 days): €17 VAT incl.
Poland, Denmark, Switzerland, Ireland, Hungary, Czech Republic, Slovakia, Slovenia, Lithuania, Estonia, Sweden


Europe Zone 3 (4-6 days): €24 VAT incl.
Finland, Bulgaria, Greece, Romania, Norway, Serbia, Bosnia, Croatia.

Please note that there are circumstances arising from the customization of products, or unforeseen or extraordinary circumstances that may affect the delivery date.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Keep in mind, in any case, that we do not make home deliveries on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that the “delivery” has taken place or that the order has been “delivered” at the moment in which you or a third party indicated by you acquires the material possession of the products, which is will prove by signing the receipt of the order at the agreed delivery address.

RETURNS

There is a period of 15 days to make the return request by sending an email to hello@feasbrand.com. After which they have 7 days to send the order back.

The shipping cost will be assumed by the client, as well as all those additional costs that may occur. Any additional cost not covered will be deducted from the amount to be reimbursed.

The products must be in their original condition, without having been used, with the labels and in their original packaging (without damage to the box). Be sure to use an extra box to put the box with the shoes in to protect it during shipping. If these requirements are not met, the refund will not be possible. The logistics costs for the return will be borne by the customer.

Returns of products purchased at www.feasbrand.com will only be accepted .

If you have requested a refund, it will be made within a period of 14 days from receipt and processing by Feas Brand of the returned item.

To make a return, follow these steps:

  1. Send an email to hello@feasbrand.com.
  2. Indicate the number and name of the order that contains the product you wish to return
  3. Specifies the reason for the return. All returns must be in new condition and in the original (undamaged) packaging.
  4. We will contact you within 3 business days and send you the shipping address
  5. Once the return has been received and after verifying that it is in perfect condition, the amount of the product will be refunded to your credit card or original payment method .

CHANGES

There is a period of 15 days to make the change request to our customer service department. After which they have 7 days to send the order back.

A free return label will be provided, for the first change of shoes for size.

Only those changes that have been communicated to hello@feasbrand.com will be accepted.

The products must be in their original condition, without having been used, with the labels and in their original packaging (without damage to the box). Be sure to use an extra box to put the box with the shoes in to protect it during shipping. If these requirements are not met, the refund will not be possible.

Only changes of products purchased at www.feasbrand.com will be accepted

If there is no stock of the model requested by the customer, different alternatives will be offered, in case these alternatives are not accepted, store credit will be offered.

If after providing a free return for the exchange the customer chooses a return, the shipping cost of the first return will be subtracted from the refund for the purchase.

If you have requested a change, it will be made within a period of 15 days from receipt and processing by Feas Brand of the returned item.

DEFECTS

Manufacturing or material defects of products purchased at www.feasbrand.com will be covered.

Photos of the defect and the general condition of the shoe will be required so that our production team can assess the damage. In the event of a possible manufacturing defect, a free logistics label will be sent.

Defects are not considered:

  • The wear and tear from normal use of the shoes.
  • Defects caused by the transport or storage of the shoes.
  • Defects or damage caused by improper use or insufficient maintenance
  • Damage caused by modifications to the products, as well as damage or impact caused by sharp objects, twisting, compression or falling.
  • The product has been modified or repaired by technicians external to Feas Brand.

Once the defect has been confirmed and processed, the defect will be repaired or a product of the same or similar characteristics will be offered in exchange.

If there is no stock of the model sent by the client, different alternatives will be offered, in case these alternatives are not accepted, in case these alternatives are not accepted, store credit will be offered.

The website www.feasbrand.com is owned by Feas brand SL, which owns all copyrights to the material on this website, as well as all trademarks, trade names, logos and domain names used on this website. . No part of this website may be copied, reproduced, published, transmitted or distributed in any way for commercial purposes. This prohibition also includes the embedding of any content from this website on another, as well as unauthorized links.

Feas Brand SL, CIF B16817959.

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